Terms and Conditions

Click here to open.


Certain other terms and conditions apply to the Toyota Certified Pre-Owned Warranty. Please refer to the Warranty and Service book for details.

Warranty Periods

Vehicle Component New Vehicle Warranty for 2018 Produced & First Sold Vehicles Toyota Certified Pre-Owned Warranty1
Engine/Hybrid System (excluding Hybrid Battery) 3 Years or 100,000kms (whichever occurs first) 2 Years or 160,000kms total odometer reading (whichever occurs first)
Driveline 3 Years or 100,000kms (whichever occurs first) 2 Years or 160,000kms total odometer reading (whichever occurs first)
Vehicle (bumper to bumper) 3 Years or 100,000kms (whichever occurs first) 2 Years or 160,000kms total odometer reading (whichever occurs first)
Perforation (rust through panel) 5 Years or 160,000kms (whichever occurs first) No additional coverage
Utility Deck Panels: Paint/Surface Rust (whichever occurs first) 1 Year or 20,000kms (whichever occurs first) No additional coverage
Hybrid Battery 8 years or 160,000kms (whichever occurs first) No additional coverage
Genuine Parts and Accessories Parts fitted to vehicle in Toyota Dealership – 3 Years or 100,000kms (whichever occurs first) No additional coverage
Tyres Not covered by Toyota Warranty Not covered by Toyota Warranty
Towing and Loan Vehicles 3 Years or 100,000kms (whichever occurs first) 2 Years or 160,000kms total odometer reading (whichever occurs first)

1 Your Toyota Dealer will review any claims made outside of the Toyota Certified Pre-Owned Warranty period in conjunction with Toyota Australia. A determination will be made based on whether the component has failed because of a manufacturing defect and a response in writing will be supplied to your Dealer with the outcome.

Technical information and enquiries

Toyota Dealers have Toyota-trained Technical Staff and are your first point of contact for all matters relating to your Toyota vehicle. For a full list of Toyota Dealers please refer to the Find a Dealer link on the Toyota Australia website
toyota.com.au/find-a-dealer
.

Certain technical information and service bulletins are available from the Toyota Service and Repair Manual website
toyotamanuals.com.au

Further assistance

Should you require further assistance that your Toyota Dealer is unable to provide, please call, email or mail the Toyota Guest Experience Centre where our Advisors can assist with your enquiry and provide a response.

Free Call:
1800 Toyota (869 682)
Mon-Fri 8:30-5:30 AEST

Regular Mail:
...

Read More

Certain other terms and conditions apply to the Toyota Certified Pre-Owned Warranty. Please refer to the Warranty and Service book for details.

Warranty Periods

Vehicle Component New Vehicle Warranty for 2018 Produced & First Sold Vehicles Toyota Certified Pre-Owned Warranty1
Engine/Hybrid System (excluding Hybrid Battery) 3 Years or 100,000kms (whichever occurs first) 2 Years or 160,000kms total odometer reading (whichever occurs first)
Driveline 3 Years or 100,000kms (whichever occurs first) 2 Years or 160,000kms total odometer reading (whichever occurs first)
Vehicle (bumper to bumper) 3 Years or 100,000kms (whichever occurs first) 2 Years or 160,000kms total odometer reading (whichever occurs first)
Perforation (rust through panel) 5 Years or 160,000kms (whichever occurs first) No additional coverage
Utility Deck Panels: Paint/Surface Rust (whichever occurs first) 1 Year or 20,000kms (whichever occurs first) No additional coverage
Hybrid Battery 8 years or 160,000kms (whichever occurs first) No additional coverage
Genuine Parts and Accessories Parts fitted to vehicle in Toyota Dealership – 3 Years or 100,000kms (whichever occurs first) No additional coverage
Tyres Not covered by Toyota Warranty Not covered by Toyota Warranty
Towing and Loan Vehicles 3 Years or 100,000kms (whichever occurs first) 2 Years or 160,000kms total odometer reading (whichever occurs first)

1 Your Toyota Dealer will review any claims made outside of the Toyota Certified Pre-Owned Warranty period in conjunction with Toyota Australia. A determination will be made based on whether the component has failed because of a manufacturing defect and a response in writing will be supplied to your Dealer with the outcome.

Technical information and enquiries

Toyota Dealers have Toyota-trained Technical Staff and are your first point of contact for all matters relating to your Toyota vehicle. For a full list of Toyota Dealers please refer to the Find a Dealer link on the Toyota Australia website
toyota.com.au/find-a-dealer
.

Certain technical information and service bulletins are available from the Toyota Service and Repair Manual website
toyotamanuals.com.au

Further assistance

Should you require further assistance that your Toyota Dealer is unable to provide, please call, email or mail the Toyota Guest Experience Centre where our Advisors can assist with your enquiry and provide a response.

Free Call:
1800 Toyota (869 682)
Mon-Fri 8:30-5:30 AEST

Regular Mail:
Toyota Guest Experience Centre
G.P.O Box 2006S
Melbourne Victoria 3001

Email: guestexperience@toyota.com.au

Important Notice

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The Toyota Certified Pre-Owned Warranty or other applicable Toyota warranties do not limit the Australian Consumer Law statutory consumer guarantees in any way.

In some circumstances your rights under the Australian Consumer Law statutory consumer guarantees may be greater than your rights under the Toyota Certified Pre-Owned Warranty or other applicable Toyota warranty, in which case Toyota will always honour your rights under the Australian Consumer Law statutory consumer guarantees.


Your Responsibilities - Terms and Conditions


Your responsibilities

You must operate, maintain and care for your Toyota properly, in accordance with the instructions in your vehicle’s Owner’s Manual and Warranty and Service book.

The best way to maintain your vehicle is through a Toyota Dealer. By having your Toyota vehicle maintained at a Toyota Dealer, you’ll be in safe hands knowing that your vehicle is being serviced by experts and will always be fitted with Toyota Genuine Parts. Doing so keeps your Toyota in the very best condition.

To make a claim under the Toyota Certified Pre-Owned Warranty, contact an authorised Toyota Dealer. If your name or address has changed or you are the new owner of a Toyota, please visit the Toyota Owner’s Portal: toyota.com.au/owners or contact the Toyota Guest Experience Centre to update the information for your vehicle.

If for some reason the odometer is changed, please have your Toyota Authorised Service Centre verify the date of the change and kilometres travelled on the form located at the back of your vehicle’s Warranty and Service book.

Expenses associated with claims under the Toyota Certified Pre-Owned Warranty

In most cases, there will be no charge to you for expenses associated with making a claim under the Toyota Certified Pre-Owned Warranty. If there are circumstances that mean you may need to pay a charge, the charge will be discussed with you in advance.

  1. The Toyota Certified Pre-Owned Warranty applies to vehicles that are manufactured and first registered from 1 January 2018 to 31 December 2018, and are sold as a Toyota Certified Pre-Owned (TCPO) vehicle from 1 January 2021 to 31 December 2021.
  2. The Toyota Certified Pre-Owned Warranty period begins on the day the vehicle’s existing New Vehicle Warranty expires. You can find out when the New Vehicle Warranty expires by checking the Warranty and Service book.
  3. If the Toyota Certified Pre-Owned Warranty label in the Warranty and Service book has been removed or tampered with, Toyota may, at its discretion, refuse to honour any warranty claim.
  4. Your Toyota Dealer will review any claims made outside of the applicable Toyota Certified Pre-Owned Warranty period in conjunction with Toyota Australia. A determination will be made based on whether the component has failed because of a manufacturing defect and a response in writing will be supplied to your Dealer with the outcome.
  5. Toyota Genuine Parts/Accessories purchased at & fitted by a Toyota dealer to a Toyota vehicle which was purchased on or after 01/...
Read More

Your responsibilities

You must operate, maintain and care for your Toyota properly, in accordance with the instructions in your vehicle’s Owner’s Manual and Warranty and Service book.

The best way to maintain your vehicle is through a Toyota Dealer. By having your Toyota vehicle maintained at a Toyota Dealer, you’ll be in safe hands knowing that your vehicle is being serviced by experts and will always be fitted with Toyota Genuine Parts. Doing so keeps your Toyota in the very best condition.

To make a claim under the Toyota Certified Pre-Owned Warranty, contact an authorised Toyota Dealer. If your name or address has changed or you are the new owner of a Toyota, please visit the Toyota Owner’s Portal: toyota.com.au/owners or contact the Toyota Guest Experience Centre to update the information for your vehicle.

If for some reason the odometer is changed, please have your Toyota Authorised Service Centre verify the date of the change and kilometres travelled on the form located at the back of your vehicle’s Warranty and Service book.

Expenses associated with claims under the Toyota Certified Pre-Owned Warranty

In most cases, there will be no charge to you for expenses associated with making a claim under the Toyota Certified Pre-Owned Warranty. If there are circumstances that mean you may need to pay a charge, the charge will be discussed with you in advance.

  1. The Toyota Certified Pre-Owned Warranty applies to vehicles that are manufactured and first registered from 1 January 2018 to 31 December 2018, and are sold as a Toyota Certified Pre-Owned (TCPO) vehicle from 1 January 2021 to 31 December 2021.
  2. The Toyota Certified Pre-Owned Warranty period begins on the day the vehicle’s existing New Vehicle Warranty expires. You can find out when the New Vehicle Warranty expires by checking the Warranty and Service book.
  3. If the Toyota Certified Pre-Owned Warranty label in the Warranty and Service book has been removed or tampered with, Toyota may, at its discretion, refuse to honour any warranty claim.
  4. Your Toyota Dealer will review any claims made outside of the applicable Toyota Certified Pre-Owned Warranty period in conjunction with Toyota Australia. A determination will be made based on whether the component has failed because of a manufacturing defect and a response in writing will be supplied to your Dealer with the outcome.
  5. Toyota Genuine Parts/Accessories purchased at & fitted by a Toyota dealer to a Toyota vehicle which was purchased on or after 01/01/2021, are warranted for the remainder of that vehicle’s Toyota Certified Pre-Owned Warranty period, or 2yrs from installation (whichever is greater). Genuine Parts/Accessories purchased from, but not fitted by, a Toyota dealer are warranted for 2yrs from date of purchase. See toyota.com.au for T&Cs. This warranty does not limit & may not necessarily exceed your rights under the Australian Consumer Law.
  6. If your vehicle has broken down or become unsafe to drive due to a failure that is covered by the Toyota Certified Pre-Owned Warranty, during the applicable Toyota Certified Pre-Owned Warranty period, towing of your Toyota to the nearest Toyota Authorised Service Centre and a loan car is covered by the Toyota Certified Pre-Owned Warranty. If after investigation, Toyota reasonably considers the failure is not covered by the Toyota Certified Pre-Owned Warranty, Toyota or your Toyota Dealer may seek reimbursement of these towing and loan vehicle charges.

Where Coverage Does Not Apply

 

  • Damage caused by modifications carried out at a non-Toyota repairer.
  • Failures in non-genuine parts and accessories and damage or failures caused by such failures.
  • Formal or informal competitive events, such as racing.
  • Off-road use where the vehicle is not designed for that purpose.
  • Water ingress from floods or deep-water fording.
  • Overloading – permissible loads are covered in the vehicle Owner’s Manual.
  • Damage caused by improper adjustment, repair or tampering by a non-Toyota repairer.
  • Accident damage.
  • Failures that Toyota reasonably considers result from your failure to operate, maintain and care for your Toyota properly, in accordance with the instructions in your vehicle’s Owner’s Manual and Warranty and Service book (including failure to complete applicable scheduled servicing and maintenance).
  • Failure or defect arising in any Toyota vehicle, Genuine Part or Accessory caused by fitment of a non-Toyota Genuine Part/Accessory or faulty workmanship by a non-authorised Toyota service technician is not covered by this warranty.
  • Scratches or surface rust caused by normal wear and tear, including but not limited to stone or other chips in paint.
  • Damage or breakage of the windscreen or glass caused by normal wear and tear, such as stone impacts.
  • Environmental damage, including but not limited to hailstones, windstorms, flooding, fire, lightning or airborne fallout (for example, chemicals, tree sap, bird and insect droppings, etc.).
  • Normal wear and tear components including but not limited to: engine tune-ups, lubrication, replacement of expendable parts such as filters, coolant, spark plugs, fuses, wiper blades, brake discs, brake drums, brake pads, brake shoes, clutch linings and floormats. These items are not covered by the Toyota Certified Pre-Owned Warranty where replacement is in line with operational maintenance requirements specified in the vehicle’s Warranty and Service Book or Owner’s Manual.
  • Normal or characteristic noise, vibration, wear and tear, and deterioration such as discolouration, flaking, deformation or blur associated with lens or glass.
  • Fitment of an LPG system could affect coverage under the Toyota Certified Pre-Owned Warranty, speak with your Toyota Dealer for details.
  • Petrol engines: damage caused by improper fuels such as the use of fuels with an Ethanol content greater than 10% (E10), or lower than recommended octane rating fuels. See your Owner’s Manual for more details.
  • Diesel engines: damage caused by improper fuels...
Read More